Why Is Hold Music So Bad?

Most people despise hold music because It’s often played on a low-quality speaker, which makes it sound fuzzy and distorted, the melodies are usually very cheesy and unappealing, also, most people find it annoying to be put on hold for long periods anyhow.

Unfortunately, businesses play copyrighted music licensed by commercial music companies, which means that they have to pay for the rights to play this music, and it can be expensive. That is why they often choose short and repetitive melodies that don’t require high licensing fees.

Hold music is often chosen for its ability to keep people on the phone for as long as possible, without annoying them so much that they hang up. Repetitive melodies can actually help people to stay on the line since they don’t have to focus on the music in order to listen to it.

Hold music is often outdated and unappealing

This may be the main reason why so many people hate it. Many companies still use hold music that was popular in the 1990s or even earlier, and the songs can be jarringly out of place in the present day. Additionally, the synthesized melodies and tinny sound quality often make hold music unpleasant to listen to.

Some experts believe that the unpleasantness of hold music may be intentional. Companies may use outdated and irritating music in order to make callers hang up as quickly as possible. By doing so, the company can reduce the amount of time that their agents spend on the phone with customers.

Whatever the reason, it’s clear that most people don’t enjoy listening to hold music. Fortunately, there are a few ways to avoid it. If you are calling from a cell phone, you can put it on silent or turn it off. If you are dialing from a landline, you can ask the person on the other end to mute you rather than put you on hold.

It can be extremely frustrating to wait on hold for long periods of time

Many people have complained about the quality of hold music, and there are even websites and forums dedicated to discussing this issue.

One of the main reasons why this is so frustrating is that it can be difficult to keep track of the time. This makes it hard to predict how long the wait will be and can lead to feelings of anxiety and stress. Additionally, being kept on hold can make it difficult to focus on anything else, leading to increased levels of stress.

This music is often chosen to be upbeat to keep people’s moods high. However, this can often be irritating and make people feel even more impatient.

How can companies do a better job in choosing modern hold music?

Companies can choose more contemporary songs that are less likely to be irritating or outdated and make sure that the sound quality is good so that the music is pleasant to listen to. And also include a variety of different music genres represented so that everyone can find or stumble upon something they like.

By doing these things, companies can make sure that their customers have a more positive experience while they are on hold. And who knows, it might even make them less likely to hang up!

Hold music is a necessary evil for businesses. But by taking the time to select better tracks, companies can make the experience more bearable for their customers. And that’s something everyone can appreciate.

Alternatives to hold music

There are some great options for hold music that are both appealing and modern. Here are some of our favorites:

Classical Music

Classical music is a great alternative to hold music because it can be relaxing and calming. It’s also a timeless genre that won’t go out of style.

Nature Sounds

If you’re looking for something that is both soothing, then nature sounds are a great option. You can find plenty of recordings of different sounds of nature, like rain, wind, and waves crashing on the shore.

Ambient Music

Ambient music is another excellent choice for hold music. It often has calming and relaxing tones and can be really atmospheric.


Jazz is a great genre of music to listen to while you’re on hold. It’s very relaxing and also has a calming effect on the listener.


In conclusion, hold music is bad because it is often overused, outdated, and unoriginal. It can be frustrating and annoying to wait on the line for someone, only to be greeted by a cheesy tune that you’ve heard a million times before.

Next time you’re on hold, why not ask the representative to put you through to voicemail instead? You’ll probably get your message through faster that way.